Refund Policy
When and how you can request a refund for Myoboku AI's digital products and design services.
In short
If your design proposal has not been confirmed, you can request a full refund. Once you confirm a design and production begins, refunds are handled case by case based on the work already completed.
Before design confirmation
If you have submitted your design brief but have not yet confirmed the design proposal, you may request a full refund at any time. Contact us at myobokuai@gmail.com with your order details.
We will process your refund within 5–10 business days via the original payment method.
After design confirmation
Once you confirm a design proposal, the project moves into production. At this stage, we have already invested design work and materials research. Refunds after confirmation are considered on a case-by-case basis and depend on:
- How much of the production work has been completed
- Whether any deliverable files have already been sent
- The specific circumstances of your request
After delivery
Due to the digital nature of our products, we generally cannot offer refunds once all deliverable files have been delivered and confirmed received by you. If you believe there is an issue with your delivered files, please contact us within 7 days of delivery and we will work with you to resolve it.
How to request a refund
Email myobokuai@gmail.com with:
- Your order or payment reference
- The product name (e.g. AI Custom Bracelet Design)
- The reason for your refund request
Questions
If you have questions about this policy, contact us at myobokuai@gmail.com.